Frequently Asked Questions

About Payday Loans

What is a payday loan?

A payday loan is a short-term, small-dollar loan, often used to cover unexpected expenses or to bridge a temporary gap between paychecks. A payday loan is a financial solution that provides an alternative to bouncing checks or paying late fees. Payday loans are used to cover short-term financial situations - they are not a long-term financial solution.

How are payday loans regulated?

Payday loans are regulated by laws and officials at both state and federal levels, including the Consumer Financial Protection Bureau. In addition, as members of the Community Financial Services Association of America, we follow all industry Best Practices to provide the most beneficial, responsible payday loan service.

How often can I use a payday loan?

We are regulated by both state and federal laws. Depending on your state, there may be specific guidelines regarding the use of a payday loan. To find out more about payday loan terms in your state, click here to contact one of our locations.

Is my credit score checked before receiving a payday loan?

No, our approval process does not consider or impact a customer’s FICO score, but we may evaluate your credit eligibility by using a custom scoring model developed by Experian. To learn more, visit or contact one of our locations.

Is my transaction confidential?

We respect our customers’ desire for privacy in managing their personal financial matters. Our payday loan transactions are confidential, and your personal information will be treated accordingly.

What are your hours?

Our store hours vary by location. Click here to view the hours of the location nearest you or call 1-888-300-CASH to be connected to your nearest location.

How can I find a location?

Find the store nearest you by putting in your zip code here.

What is the CFSA?

The Community Financial Services Association of America (CFSA) is the only national organization dedicated to promoting responsible regulation of the payday advance industry and consumer protections through CFSA’s Best Practices. CFSA is committed to working with policymakers, consumer advocates and CFSA member companies to ensure that payday advances are a safe and viable credit option for consumers.

Loan Information and Details

What is the process for getting a payday loan at a location?

The application process is efficient and simple, taking only 10-15 minutes. Below is a summary of how it works. For more information on your specific state, click here.

A Secure, Professional Process
Day 1 Visit center with identification, most recent proof of income, checkbook, latest checking account statement, and verification of your Social Security Number
Complete short application
Sign agreement and write personal check for the loan amount plus fee
Make appointment to return and repay loan
Receive cash or check on the spot
Due Date Return on your due date to pay loan off in cash and reclaim your personal check

How much does a payday loan cost?

The fees are specific to your state, which can be viewed on the Fees & Terms page.

A typical fee is $15 per $100, which is an annual percentage rate of 391.07% for a two-week term. Often, the cost of a cash advance may be lower than the alternatives considered by many people, such as paying a bill late or incurring overdraft fees.

Service Median Size Median Fee APR
POS/Debit Overdraft $20 $27 3,520%
ATM Overdraft $60 $27 1,173%
Check Overdraft $66 $27 1,067%
Payday Advance $361 $53 391%
Source: FDIC Study of Bank Overdraft Programs 2008 and Company data

How are fees established?

Fees vary depending on the amount of your payday loan and your state of residency. Our fees are in compliance with all applicable state and federal laws.

How is my loan amount determined?

In many states the maximum loan amount available is regulated by state law. Within the allowed range, you qualify for a particular loan amount based on your current income and whether you work full or part time. To view the available loan amounts in your state, click here.

How much can I borrow?

The maximum available loan amount is determined by the law in each state. Your specific loan amount will be based on your income and whether you work full or part time. To view the available loan amounts in your state, click here.

What do I need to get a payday loan?

To qualify for a loan, you must provide two forms of identification, your most recent proof of income, your checkbook, your latest checking account statement, and verification of your Social Security Number. No personal property is required to secure a payday loan. To view more details on what to bring in your state, click here.

If I already have another payday loan outstanding, can I still qualify?

We follow all federal and state laws, and the ability to have multiple loans depends upon the state regulations. Please keep in mind that having more than one loan out at the same time could make it more difficult to repay your loans.

How and when will I know my loan has been approved?

Processing your completed application at a location will only take a few minutes. Once processing is complete and you are approved, we’ll review the fees and terms for your payday loan, and you’ll receive the money you need during that visit.

When will my loan be due?

Typically your payday loan will be due on your next payday. Every state has its own set of rules and regulations that we follow. To find out more details in your state, please contact your nearest location.

What if I change my mind after taking out a payday loan?

We abide by CFSA Best Practices and state laws regarding rescission, which enables our customers to rescind the transaction at no cost within a certain time period by returning the full amount of the advance. Contact a location for state specific rescission policies.

Payment Information

How do I repay my loan?

When you apply for a loan in a store, you will return on your due date to repay the total amount due.

What if I can’t repay my loan on the due date?

We will work with you to establish payment arrangements. In addition, we’re committed to collecting past due accounts in a professional, fair, and lawful manner in accordance with applicable state and federal laws.

Can I renew or roll over my advance by just paying the fee again on my due date?

We follow all federal and state laws, and the ability to renew an advance depends upon the state regulations. Please contact your local center for further information.

Can I pay off my loan early?

Yes. Please contact the location in which your loan originated if you want to pay your loan off early. In some states, you may be entitled to a refund for part of your loan fee.

About Title Loans

What is a title loan?

If you own the title to your vehicle, a title loan allows you to borrow cash based on its value. You can leave with the money you need, and keep driving your car while you pay back your loan.

How fast can I get my money?

The application process will take about 15 minutes, and you can leave with your money the same day.

When will I get my title back?

We will return your title to you as soon as your loan is paid off.

Can I drive my car while I have the loan?

Yes, you get the money you need and keep driving your car.

Loan Specifics

How is the loan amount determined?

The loan amount offered to you primarily depends on the value of your vehicle.

Is there any prepayment penalty?

No, there is no prepayment penalty. You may pay off your loan at any time before the due date if you wish.

How much does it cost?

The cost of the loan varies. Please contact a participating center for more details.

What do I need to bring to get a title loan?

Please bring the following items:

  • Free and clear vehicle title
  • Proof of residence (utility bill)
  • Two forms of ID
  • Vehicle (for inspection only)
  • Most Recent Proof of Income

If there are two owners on the vehicle, both parties must be present.

Is a car inspection required?

Yes, your vehicle will be inspected when qualifying for a loan.

I’ve had a bankruptcy in the past. Can I still get a loan?

Yes — as long as your bankruptcy has been discharged.

Does my car need to be paid off?

Yes, your car must be paid off and you should have possession of the title, with no other lien holders on the title.

Must the car be registered under my name?

Yes, the car must be registered under your name, and the registration must not be past due. If there are two owners, both parties must be present.

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